2 business days is our reply promise for every enquiry, and most answers land sooner. We are at 18 Broughton Street, Edinburgh EH1 3JU. Email hello@heatherwaytravel.com or call +44 131 555 0147.
3 Details Get You the Fastest Draft
3 details speed everything: dates with 7 days flex, route name, and group size with room split. Add your daily mile comfort, for example 12 or 15 miles. You get a stage plan matched to that number, not a generic brochure.
7 days of flex around your dates doubles our chance of finding bottleneck beds. Kettlewell, Dent, Applecross and Durness fill first. We hold rooms for 48 hours while you confirm leave.
2 Channels Reach a Named Planner
2 channels work: email hello@heatherwaytravel.com with your dates and route, or phone +44 131 555 0147 between 09:00 and 17:00 Monday to Friday. Fiona MacLeod takes walking enquiries, Moira Donnelly takes Ireland and islands, Callum Reid takes self-drive and rail.
- Email: hello@heatherwaytravel.com, include dates, route, group size
- Phone: +44 131 555 0147, 09:00 to 17:00 Monday to Friday
- Post: 18 Broughton Street, Edinburgh EH1 3JU
30 minutes is the length of our planning call once we have your details. You talk through fitness, food needs and arrival trains. We send the written draft within 2 business days.
5 Lines to Include in Your First Message
5 lines cover it: start date, end date, route or area, walkers and rooms, and walking pace. Mention boots broken in, medical notes that affect miles, and dinner must-haves. You can paste train times if you have them.
1 example works: 2 walkers, West Highland Way, 10 to 16 May 2026, 12 to 14 miles per day, one double room. We answer with stages, prices and transfer notes. Short messages get short clarifying questions, not silence.
48 Hours Is Our Hold While You Decide
48 hours is the courtesy hold we request on key rooms once your draft is approved. Deposits run 20 to 30 percent per house in 2026. Balance dates sit 6 to 8 weeks before travel.
18 Broughton Street, Edinburgh EH1 3JU is our studio for posted deposits and kit-list pickups. You are welcome to visit by appointment. We confirm every visit by email so a planner is free.